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Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

Patient update 24.03.20

Visitors to the building- We would like to thank patients for adhering to our new systems that have been put in place when visiting the surgery. The number of visitors to the surgery has decreased and we would like to remind patients to please DO NOT visit the surgery unless invited to do so by one of our clinicians or Pharmacy. Our staff will meet you at the front door, where you will be screened and if required may take your temperature before entering the building. We would like to remind patients to stand a safe distance (2m) from all staff members and other patients. Please follow instructions and cooperate with our staff who are working hard to protect the patients and staff of the surgery.

Please telephone our Reception on 01900 705750 or Castlegate Pharmacy, Cockermouth Health Centre on 01900 826018 with any enquiries DO NOT visit the surgery.

Staff update- Currently we have 11 members of staff who are in isolation, these include 3 GPs, 1 Nurse, 2 Health Care Assistants, 3 Administration/ Receptionist and 2 Dispensers. Our teams are working extremely hard in these difficult times, working up to 15 hours per day to maintain the service we provide to our patients. Our aim remains to provide the best quality of care that we possibly can.

Telephone lines- Our receptionists are working extremely hard to answer your calls as soon as we possibly can, please be patient during this busy time. If the lines are busy, we ask that you try again later.

Temporary patients/ visitors- Visitors who are on holiday and wishing to be seen by our clinicians can register using a Temporary Service form. This should be downloaded from our website, completed, scanned or a photograph taken and emailed to the surgery gp-a82021@.nhs.net. Please note it may take 48 hours from receipt of email to action temporary patient requests. Any temporary patients will be added to our telephone triage system that we currently have in place for all patients.

Priority at this time will be given to our own patients as it is assumed that you should be at your home address and cared for by your registered GP.

We WILL NOT compromise any urgent care required. However in the first instance and not to compromise care to our own patients we kindly as that you should be contacting your own GP Surgery and returning home. We will not issue repeat medication this MUST be requested to your own GP.

Published: Mar 24, 2020

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