When to contact us-  During the month of February our reception team have received 9962 incoming calls and we now have access to data that enables us to analyse these calls by day and time. As expected Monday is our busiest day, followed by Friday. The busiest time of day is between 08:00am - 08:30am, we appreciate that this is due to patients trying to obtain urgent same day care, however if you are looking to make a routine appointment, enquire about test results or other aspects of your care then please avoid our peak times.

If your call is routine we would appreciate you calling us later in the day, this should also reduce your wait time.

Don't forget you can also make appointments or order your repeat prescriptions online using Patient Access

Published: 7 months ago