Castlegate & Derwent Surgery
Multi-Disciplinary Training Practice & Primary Care Medical Research Centre
Castlegate and Derwent Surgery aims to provide high quality health care in a responsive, supportive, courteous and caring manner.
IMPORTANT NOTICE TO PATIENTS: CORONAVIRUS(COVID-19)
We are very carefully monitoring the situation with regards to the current COVID-19 outbreak and are implementing the necessary changes required to ensure that we deliver Primary Care as safely as possible under exceptional circumstances.
- If you have a high temperature (over 37.8) a new, continuous cough, loss of taste or smell. Please follow the latest government advice- no one in your household should leave home if any one person has symptoms. Find out how to get a test and how long to isolate visit www.gov.uk/coronavirus or www.nhs.uk/coronavirus
- Appointments- For your protection the practice has moved to a telephone triage system. Please call as normal for an appointment and then an appropriate clinician will call you back. If deemed safe and necessary you will be invited in for a face to face consultation. Our GPs and clinicians are increasing the use of video consultations with patients and may ask patients to send in digital photographs if appropriate that will help us to assess the patient. You will receive a text message with instructions of how to send the image. By sending the image you are consenting to the image being saved on your medical record.
- Visiting the building- We have implemented a screening system for all visitors to the building, a member of staff will be present at the front entrance, ask you a number of screening questions and may take your temperature. Your cooperation is key to the smooth running and safety of fellow patients and staff. Please do not attend the surgery unless you have been invited to do so by one of our clinicians or pharmacy. Please telephone our Reception on 01900 705750 or Castlegate Pharmacy on 01900 826018 with any enquiries please DO NOT visit the surgery.
- If you have been invited to attend by one of our clinicians we ask that you:
- You MUST wear a face covering that should cover your nose and mouth. You will not be allowed access if no face covering is worn and you will not be able to be seen by our clinicians.
- Please do not wear gloves.
- If possible attend alone, carers and parents of course are able to attend. Our aim is to minimise the number of people in our waiting area at one time.
- We have a system in place in our waiting area that allows patients to be seated 2m apart.
- Hand sanitisers are available and should be used by all visiting patients.
- We are here for you- Please be reassured our surgery is a 'Clean' and 'Safe' area to visit, we are following strict protocols to ensure the safety of all. Our GP’s and nurses are here for you and we continue to ensure that people who need care or medical assistance receive it. Do not ignore other health issues or ongoing medical conditions please get in touch.
- Online services- booking appointments using online services have been suspended due to the current situation, to book an appointment please telephone our Reception on 01900 705750. Prescription requests can be made online or by telephoning the surgery.
- New or temporary registrations- We can register new patients who are living within our catchment area on a permanent basis. Temporary patients will only be registered if required and necessary. We WILL NOT compromise any urgent care you may require. Please call the surgery, our reception team will be happy to help you.
- Latest information can be found at www.gov.uk/coronavirus or www.nhs.uk/conditions/coronavirus-covid-19/
The safety of all patients is of paramount importance to us and we would like to reassure you that we are taking as many precautions as we possibly can. We thank you for your patience during the change in our systems and appreciated your support and understanding.
Keeping active by taking regular exercise can improve your health and reduce the risk of developing major illnesses such as heart disease, stroke, type 2 diabetes. Physical activity and exercise can have immediate and long-term health benefits, whilst making a positive impact on your mental health and wellbeing. Most importantly, regular activity can improve your quality of life. We have pulled together a variety of links to useful websites that can help to inspire you to start exercising and to keep active. Visit our 'Keeping active' page for details.
Keeping you up to date with all the surgery news! Click here to view the latest edition of our newsletter or you can also pick up a copy from our waiting area.
Online Access is available for our patients, allowing you to book/ cancel appointments, order repeat prescriptions and view your medical record online. Available 24 hours a day, 365 days a year and all from the comfort of your home or whilst on the go! why not give it a try! Click here for more information
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