About the Patient Participation Group
Castlegate & Derwent Surgery is a member of the 'National Association for Patient Participation'
The practice has an active Patient Group which meets every two months to discuss a wide range of subjects that impact on the patients’ experience of using our services. Meetings are held with the Practice Management and representatives from the doctors, nurses and reception team.
The Group is keen to become more involved and would welcome any new members from our patients.
Castlegate & Derwent Virtual Patient Participation Group
The group are constantly looking at ways to increase its membership and be representative of the population that the surgery covers. We appreciate how difficult it can be for people to find the time to commit to meetings and we have therefore launched a virtual patient group – this can be found on Facebook “Castlegate and Derwent Surgery Patient Forum”.
We aim that the site be used for constructive feedback and consultation, to encourage discussion in the interests of service improvement.
Frequently Asked Questions
Q: What is a patient participation group?
It is a group of volunteer patients who meet regulary in person or virtually that are involved in shaping the services to patients.
Q: Will my clinician see this information?
No. It is purely to connect with our patients and ask questions about the surgery and the service we provide. Our clinicians will only see the overall results and feedback from the PPG meetings.
Q: Will the topics discussed be medical or personal?
Topics discussed will be general questions about the practice, how we are providing services and what we can do to improve them.
Q: Who else will be able to access my contact details?
No one beyond the practice.
Q: How often will you contact me?
We hold regular meeting every 2 months. We also have a virtial PPG group for members who are unable to attend surgery.
Q: Do I have to take part in the group meetings?
As a PPG member you can get involved as much or little as you wish. Some patients prefer the face to face meetings whereas some prefer to get involved virtually via our Facebook PPG group or by receiving email questionnaires. The choice is yours and whatever will fit in best for you.
Q: What if I no longer wish to be on the contact list or I leave the surgery?
We will ask you to let us know if you do not wish to receive further messages. If you leave the practice, you will no longer be eligible to remain on the group and if you can let us know that you have left.
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