Online Access allows you to book and cancel your appointments, order repeat prescriptions and view your medical record all available 24/7 whilst you at home or even on the go. *Please note due to current Covid restrictions some online service are temporarily unavailable but are expected to lift soon*

What is Online Access and how do I get started?

There are three secure online applications that are the preferred apps for the surgery. Patient Access, NHS and myGP which one you use is your own personal choice. To gain online access you will need to download the app of your choice and register for the service. Functions vary within each app and it is down to personal choice which app you use and what will work best for you. Download from the App store or Googleplay.

Follow the online instructions on the individual apps to register and link to our surgery. Depending on the app of your choice, it may allow you to make one initial appointment or order one prescription. To complete the registration service you are required to complete our online application form below and provide two forms of identification(one photographic and one proof of address)

*Please note if you require access to your medical records we will need to verify your identification face to face with out Reception team.

Once complete we will process your request and you will either emailed or provided with a printed copy of your 'linkage key document'. This information will be required on your app to link your account to the surgery.

Keeping your username and password safe

When you register to use Online Services, you will create your own username and password, which you will use to log in. You should not share your log in details with others.
To protect your information from other people:

• You should keep your password secret and it is best not to write it down. If you must write it down, keep a reminder of the password, not the password itself. This should be kept in a secure place.
• If you think someone has seen your password, you should change it as soon as possible. You may want to call the surgery if you are not able to change it right away, for example, when you do not have access to the internet.
• You should not share your user name or password. No one should force you to show them your log in details, you have the right to say no. If someone forces you, tell the surgery as soon as possible.

Using a shared computer

You need to take extra care when using a shared computer to look at your records online. This could be at the library, at work, at university or at home. To protect your personal information from others  when using a shared computer. You should:

• Look around to see if other people can see what is on the computer screen. Remember, your records contain your personal information.Look around
• Keep your username and password secret. Just like your bank account PIN you would not want others to know how to get into your records.
• Make sure you log out when you finish looking at your records so that no one else can see your personal information or change your password without your knowledge.

Incorrect information in your records

On rare occasions information in your records might be incorrect.

• If you find any incorrect information you should let the surgery know as soon as possible.
• If you see information about anyone else in your records, log out immediately and let the surgery know as soon as possible.

Online access for children age under 11

We are able to provide proxy access to parents/ guardians with parental responsibility for children up to the age of 11. A 'Consent to proxy access form' should be completed and returned to our reception team along with identification for the child eg. birth certificate or passport and two forms of identification for the parent. One photographic proof of identity(valid and in date) and one proof of address(less than 3 months). We take great care to safeguard children that are registered with the practice, therefore certain restrictions apply. Proxy Access will only be given with the approval of a GP.

Online access for children ages 11 to under 16

Patients in this age group are considered to become competent to understand and give consent to others having access to their records. They may also be deemed competent to have access to their own record. All requests for online access either for proxy access or for an individual will require approval by a GP.

• For parent/ guardian to have online access to child record- A 'Consent to proxy access form' should be completed and returned to our reception team along with identification for the child eg. birth certificate or passport and two forms of identification for the parent. One photographic proof of identity(valid and in date) and one proof of address(less than 3 months). 
• For a Child age 11 to under 16 to have their own online access- 'Application for online access' form should be completed with online or by collecting a paper copy from our Reception desk along with two forms of identification. One photographic proof of identity(valid and in date) and one proof of address(less than 3 months). 

Please note: when a child reaches their 11 or 16th birthday access will be restricted. A letter will be sent to the patient or proxy user to inform them of the change along with details of how to continue use of online access.