Mission Statement




Castlegate and Derwent Surgery aims to provide high quality health care in a responsive, supportive, courteous and caring manner. We will:

  • Provide a service which puts our 17,500 patients welfare at the heart of all we do
  • Strive to offer continuity of care
  • Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
  • Promote best practice through utilizing specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
  • Nurture a culture which is innovative, forward looking and adaptable
  • Take into account the evidence provided by scientific and medical research in our treatment

image depicting mission statement


Our Values

Caring for wellbeing in body, mind, spirit and relationships

  • Conveying compassion in word and action
  • Assessing and responding to needs
  • Providing an appropriate range of services
  • Maintaining a health promoting environment

Respecting all

  • Showing courtesy
  • Seeking to understand
  • Treating all fairly
  • Valuing each person as a unique individual
  • Being especially supportive to the vulnerable

Working as a team

  • Relating well within the team
  • Communicating effectively
  • Valuing the contribution of each team member
  • Building a mutually supportive environment
  • Co-operating with other teams
  • Encouraging responsible involvement by our patients


  • Speaking and acting truthfully
  • Being accountable for our actions

Learning and improving

  • Adapting to change
  • Invest in our people through training and development
  • Building on achievements
  • Developing our services

Our Aims & Objectives for 2020/ 2021

  • To improve access to services for patients through reducing waiting times and making it easier for patients to contact us
  • To endeavour to improve the overall health of our population through self-care campaigns and encouraging patients to make use of local services such as Parkrun
  • To improve the overall patient experience
  • To look for new innovative ways of working, embracing change and developing new ideas to improve services to patients
  • Develop effective communications within teams and across the organisation
  • Facilitate the education and development of our staff and attached training grades
  • Provide a happy and healthy workplace
  • Support training of future healthcare professionals to include nurses, medical students, FY2, GP registrars or those considering embarking on a future career within healthcare
  • Continue to maintain our involvement with primary care research to improve outcomes for patient care