Castlegate and Derwent Surgery aims to provide high quality health care in a responsive, supportive, courteous and caring manner. We will:
- Provide a service which puts our 17,700 patients welfare at the heart of all we do
- Strive to offer continuity of care.
- Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients.
- Promote best practice through utilizing specialist expertise within the practice team, encouraging the continuous professional development of all members of the practice team.
- Nurture a culture which is innovative, forward looking and adaptable.
- Take into account the evidence provided by scientific and medical research in our treatment.
Caring for wellbeing in body, mind, spirit and relationships
- Conveying compassion in word and action.
- Assessing and responding to needs.
- Providing an appropriate range of services.
- Maintaining a health promoting environment.
- Showing courtesy.
- Seeking to understand.
- Treating all fairly.
- Valuing each person as a unique individual.
- Being especially supportive to the vulnerable.
Working as a team
- Relating well within the team.
- Communicating effectively.
- Valuing the contribution of each team member.
- Building a mutually supportive environment
- Co-operating with other teams.
- Encouraging responsible involvement by our patients.
- Speaking and acting truthfully
- Being accountable for our actions
Learning and improving
- Adapting to change
- Invest in our people through training and development
- Building on achievements
- Developing our services
Our Aims & Objectives for 2022/2023
- To improve access to services for patients through reducing waiting times and making it easier for patients to contact us, using new technology methods.
- To endeavour to improve the overall health of our population through self-care campaigns and encouraging patients to make use of local services.
- To improve the overall patient experience.
- To look for new innovative ways of working, embracing change and developing new ideas to improve services to patients.
- Develop effective communications within teams and across the organisation.
- Facilitate the education and development of our staff.
- Provide a happy and healthy workplace.
- Support training of future healthcare professionals to include nurses, medical students, FY2, GP registrars or those considering embarking on a future career within healthcare.
- Continue to maintain our involvement with primary care research to improve outcomes for patient care.
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