Our Mission Statement

 

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Castlegate and Derwent Surgery aims to work with our patients in a lifetime partnership to promote their health and wellbeing.

We will:

  • Provide high quality health care in a responsive, supportive, courteous and caring manner.
  • Provide a service which puts our community of 18,000 patient's welfare at the heart of all we do
  • Strive to offer continuity of care that integrates with wider health, social and third sector organisations
  • Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
  • Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
  • Nurture a culture which is innovative, forward looking and adaptable
  • Take into account the evidence provided by scientific and medical research in our treatment

image depicting mission statement

 

Our aims and objectives for 2023/2024

In January 2023 Castlegate and Derwent Surgery commenced a comprehensive process of restructuring to improve governance throughout the organisation following the departure of its previous business manager including:

  • Development of clinical and professional leadership supported rather than supplanted by management
  • Development of financial governance team lead by chartered accountant to support expanding organisation
  • Placement clinical governance and audit over and above QOF at centre of our activity

Wider developments include

  • Continue the development of PCN and evaluate ARRS roles
  • Develop the new GPA role within the practice team
  • Review the integration and opportunities for better team working and enhance the FCP, paramedic and other new roles
  • Review and develop the medicines management system to improve safety, communication and  foster patient participation in their care
  • Seek to increase our medical teaching program to support the anticipated demand for clinical teaching as the NHS seeks to expand the medical workforce
  • Refresh our plans delayed by COVID to begin group management sessions known to foster patient autonomy and self-management in long-term conditions and health promotion
  • Evolve the primary care record to support patient autonomy and continue the roll out of patient online access
  • Support the communal health promotional activities including walking groups and community activities