Here at Castlegate & Derwent Surgery we have a dedicated referral team who are on hand to process and deal with your referral enquiries.


Initial referral

You can only be referred by one of our clinicians and in the first instance you should make an appointment with one of our team to discuss your problem and possible routes for further care. Our referral team are unable to create a referral from a patient request.

Self referrals

Patients can refer directly to certain services e.g Physiotherapy, Podiatry and First Step these referral forms can be accessed using the links on our website or paper copies are available from our waiting area.

Visit the Self referrals section

Urgent/ Routine referrals

If necessary, our GP will refer you to a specific clinic with a direct referral. Our referrals team will allocate you through eReferral’s to the correct department/ clinician/ specialist. There will be a patient choice of a few hospitals/ services available. A covering letter with summary of choices will be sent to the patient who can choose their preferred choice with online or by telephone.

Please note not all services/ departments require the patient to book via e referrals system and you will directly receive an appointment- some of these include Neurology, Endoscopy, X Ray, Ultrasound, Dietetics, Musculoskeletal and fracture clinic and many more.


NHS e-Referral Service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

If you're a patient, find out more about appointment booking on the NHS.UK website.

Whether you're using e-RS for the first time, or an existing user wanting to make the most of the service, NHS Digital provides a range of material for referrers (such as a general practice), providers (a hospital or clinic) and commissioners.



2WW referrals

The two week rule(TWR) was introduced in England to ensure that all patients with a suspected cancer saw a hospital specialist within 14 days of an urgent 2WW GP referral. Our referral team will action through e referrals and in some cases be able to book the appointment directly with the patient for a specific specialist team. If appointments are not available, the a summary and letter will be sent to the patient with the information that the hospital should contact them within 7 days to arrange an appointment within 14 days of the referral action date.

Private referrals

If you would prefer to have a private referral this will need to be discussed with our clinicians in your initial appointment, when attending this appointment you should provide details of the Consultant name, Hospital, secretary contact details including telephone number and email address.

We are not able to suggest any services outside of the NHS and it is the patient responsibility to research possible consultants/ services and be able to give us this information.

Referral queries or questions

Once your referral has been made any queries must be made to the Contact Centre Telephone 0344 7760003. You should provide them with your booking reference number and access code that will be provided on the letter we have sent you. This is for any queries, wait times or to chase up your appointment.