Here at Castlegate & Derwent Surgery we have a dedicated referral team who are on hand to process and deal with your referral enquiries.
In the first instance you should make an appointment with one of our clinical team to discuss your problem and possible routes for further care. You can only be referred by one of our clinicians our referral team are unable to create a referral from a patient request.
Some services are accessed via a self referral
Patients can refer directly to certain services e.g Physiotherapy, Podiatry, First Step and midwife details of how to do this is available on our self- referral page or paper copies are available from our waiting area.
Urgent/ Routine referrals
If necessary, our GP will refer you to a specific clinic with a direct referral. Our referrals team will process the request to the correct department/ clinician/ specialist. This will either be via eReferrals or directly to the department.
NHS e-Referral Service
For NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. The patient will receive a letter which will explain how to book their appointment at their preferred choice of hospital. You may be offered a choice of various hospitals/services that are available. You will be provided with a booking reference code and access code that you will need to book the appointment. This can be done online or by telephone
Referrals directly to a Department
The departments who require a direct referral from our clinicians and not via the eReferral route will contact the patient directly to arrange their appointment.
The two week rule(TWR) was introduced in England to ensure that all patients with a suspected cancer saw a hospital specialist within 14 days of an urgent 2WW GP referral. Our referral team will action through e referrals and in some cases be able to book the appointment directly with the patient for a specific specialist team. If appointments are not available, the a summary and letter will be sent to the patient with the information that the hospital should contact them within 7 days to arrange an appointment within 14 days of the referral action date.
If you would prefer to have a private referral this will need to be discussed with our clinicians in your initial appointment, when attending this appointment you should provide details of the Consultant name, Hospital, secretary contact details including telephone number and email address.
We are not able to suggest any services outside of the NHS and it is the patient responsibility to research possible consultants/ services and be able to give us this information.
Referral queries or questions
Once your referral has been made any queries must be made to the Contact Centre Telephone 0344 7760003. You should provide them with your booking reference number and access code that will be provided on the letter we have sent you. This is for any queries, wait times or to chase up your appointment.
My Planned care
Helpful information and guidance for patients waiting for a hospital consultation, treatment or surgery. Including current wait times.
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