Extended Surgery Access

 

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Do you need a routine appointment with a GP, Nurse or Pharmacist during the evening or weekend? We can offer an 'Extended Access Service'

 

We are now offering routine evening and weekend pre-bookable appointments with GPs, Nurses and Pharmacists. The service is available in North Cumbria, which makes it easier for you to get a routine appointment at a time that suits you.

Appointments are available:

  • From 6.30pm to 8.00pm on weekday evenings (at either Castlegate & Derwent Surgery or Maryport Health Services)
  • From 1.30pm to 6.30pm on Saturday (provided by CHoC, Wigton Hospital)
  • From 8.30am to 1.30pm on Sunday (provided by CHoC, Wigton Hospital)

If you would like further information about this please speak to one of our receptionists or reasd the information below:

image depicting extended access

 

What is the Extended Access Service?

The Extended Access Service provides evening and weekend pre-bookable routine appointments with GPs, Nurses and Pharmacists. The service is available in North Cumbria, which makes it easier for you to get a routine appointment at a time that suits you.

The NHS 111 and the CHoC Out of Hours service is still available for unplanned primary health care needs.

 

When are these appointments available?

Appointments are available from 6.30pm to 8pm on weekday evenings; 1.30pm to 6.30pm on Saturday and 8.30am to 1.30pm on Sunday.

 

Who can access these appointments?

Everyone registered with the following GP practices:

  • Aspatria Medical Group
  • Caldbeck Surgery
  • Castlegate & Derwent Surgery
  • Dalston Surgery
  • Maryport Health Services
  • Silloth Group Practice
  • The Croft Surgery (Kirkbride)
  • Wigton Group Medical Practice

Temporary residents can also access the service providing they are registered as a temporary resident with one of the above GP practices. 

 

What can I be seen for?

An ‘extended access’ appointment is just like an appointment at your own GP practice; they are for routine primary care health needs.

 

Will I see my own GP and/or nurse?

You will be seen by experienced GPs, Nurses and Pharmacists but you may not be seen by your own GP or Practice Nurse.  If you would prefer to see your usual GP or Practice Nurse, please book an appointment directly with them during normal practice hours.

 

Will the clinician I see have access to my medical records during my appointment?

Yes.  This ensures that your patient record is updated by the clinician you see and the information is available to your practice.

 

How do I book an Extended Access appointment?

You can request a weekday or weekend appointment via your GP surgery. 

If urgent care is required outside your GP’s usual opening hours, please call 111.  If your need is life threatening, please call 999 or go immediately to the nearest A&E Department.

 

How do I cancel an appointment?

To cancel your appointment you should phone your GP surgery during their normal opening hours.  To cancel a weekend appointment outside normal surgery hours call CHoC on 03000 247 247.

 

Where do I go for my appointment?

Weekday evening appointments will be available at either:

  • Castlegate & Derwent Surgery, Isel Road, Cockermouth 
  • or Maryport Health Services, Ewanrigg Road, Maryport.

Weekend / Bank Holiday appointments are provided by:

  • CHoC (Cumbria Health on Call) at the CHoC Centre, Wigton Hospital.
 

Feedback

We endeavour to provide patients with a first class, responsive service at all times. Please let us know if you have any compliments or complaints via our website, or via phone on 01900 705750. You can also write to us; Castlegate & Derwent Surgery, Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria CA13 9HT

For the Weekend Service please call: 01228 514 830, or write to; FAO Chief Executive, Cumbria Health on Call, Hilltop Heights, London Road, Carlisle CA1 2NS. You can also email via office@choc.nhs.uk

 

Protection and Use of Patient Information

The details you provide to us are held securely for medical purposes.  Some of the information is also used for clinical auditing purposes to evaluate our performance against NHS standards.

We will not disclose your information to third parties without your permission. Details of how we use your personal data are set out in our privacy notice for service users and third parties, which is available from your practice or on the CHoC website