Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

Would you recommend your GP surgery?


From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.


How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. 

You will also be invited to tell us: 

If we could change one thing about your care or treatment to improve your experience, what would it be?

Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery or you can complete give your feedback on this page.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website.


How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.For more information on the Friends and Family Test, please visit


Friends & Family Test

We would like you to think about your recent experiences of our service.

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

If we could change one thing about your care or treatment to improve your experience, what would it be?

If you do not see the FFT questionnaire (above), you may have already given your feedback.

  • 58% Extremely Likely
  • 23% Likely
  • 7% Neither Likely nor Unlikely
  • 5% Unlikely
  • 5% Extremely Unlikely
  • 2% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Sep 2021 000110
Aug 2021 001000
Jul 2021 000000
Jun 2021 000010
May 2021 001210
Apr 2021 001000
Mar 2021 100000
Feb 2021 000000
Jan 2021 100000
Dec 2020 000000
Nov 2020 100000
Oct 2020 000000
Sep 2020 000010
Aug 2020 100000
Jul 2020 000010
Jun 2020 000000
May 2020 000000
Apr 2020 000000
Mar 2020 101010
Feb 2020 000000
Jan 2020 36121040
Dec 2019 3395133
Nov 2019 37105111
Oct 2019 36113240
Sep 2019 31134232
Aug 2019 3393330
Jul 2019 33153531
Jun 2019 31173411
May 2019 36174240
Apr 2019 29154221
Mar 2019 4084030
Feb 2019 000000
Jan 2019 31121540
Dec 2018 100010
Nov 2018 000010
Oct 2018 28164312
Sep 2018 29153411
Aug 2018 29155411
Jul 2018 29102352
Jun 2018 34122130
May 2018 28186213
Apr 2018 31154121
Mar 2018 200000
Feb 2018 000000
Jan 2018 000000
Dec 2017 000000
Nov 2017 000000
Oct 2017 000000
Sep 2017 000000
Aug 2017 000000
Jul 2017 010000


All you need to know about online access and the services it provides you 24/7/365



Keeping you up to date with all the surgery news!



The Friends and Family Test is a way for all patients to give feedback quickly.