DNA and Consultation Figures

 

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April Figures

301 Patients did not attend and did not cancel their appointments in the Month of April.

This equates to 84 hours and 10 minutes of appointment time that could be used seeing other patients.

Please let us know if you are not attending your appointment.

We appreciated that things crop up or you may not feel well enough to attend or take your call but we must remind you to cancel to allow another patient to take your place.

You can cancel your appointment by:

Help us get this DNA figure down and it will increase the number of availability for others.

  • Our staff are working extremely hard to provide the best possible care to our patients.
  • In the month of April we were able to help 7025 of our patients. This is not including other phone calls, emails, clinical hospital letters/ discharges, electronic requests, laboratory results and tasks to mention but a few.

We appreciate it is frustrating when our Reception team are not able to provide appointments that we simply do not have and trust us, we are trying our utmost to provide you with the appointment you require or signpost you to the appropriate service.

 

So far this year

1,329 patients did not attend their appointments.

  • That means that 4% of our appointments this year resulted in a DNA.
  • This is 353 Hours of clinical time that could have been used seeing other patients.

Our clinicians have consulted with 32,527 patients, this is not including other phone calls, emails, clinical hospital letters/ discharges, electronic requests, laboratory results and tasks.

Published: May 15, 2023