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Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750

2020 GP Patient survey

We have received our results from this years Patient Survey, this is an independent survey run by Ipsos MORI on behalf of NHS england.

The results show how people feel about their GP practice and here are our results.

 95 patients completed a GP patient survey 

72% of the categories we achieved higher or equal to the National Average


Where patient experience is best

 76% of respondents find it easy to get through to this GP Practice- National average 65%

 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment- National average 85%

 97% of respondents felt they were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment- National average 93%


Where patient experience could improve

 61% of respondents describe their experience of making an appointment as good- National average 65%

 52% of respondents are satisfied with the general practice appointment times available- National average 63%

 88% of respondents find the receptionists at this GP practice helpful- National average 89%

Click here to view our full results

Published: Jul 27, 2020

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