Castlegate & Derwent Surgery Isel Road, Cockermouth, CA13 9HT Tel: 01900 705750


Understand the changes that could affect you

What are repeat prescriptions?

Many patients have a ‘repeat prescription’, meaning they can regularly request certain medication(s) without having to see their doctor each time.  Some people order these prescriptions themselves and others choose to use a pharmacy to order the medicines on their behalf.

What is changing?

From 1st December 2016 the practice will no longer accept prescription requests from pharmacies or other 3rd party companies.  You (or your carer, nominated family member/friend) will have to order your repeat prescription yourself, directly with the practice.

Why is this happening?

This is safer and more efficient!

This new system will give you more control.  Under the current system, some patients may build up a stock of unused medicines that they did not request.  This change will address this serious safety concern.

This change will also mean that we will have a clearer picture of the medicines you do not use.  This will help with your discussions during your medication review.

Finally, it is important that NHS money is used as efficiently as possible.  This change will reduce medicine waste, allowing monies to fund other services within our area.

When is this changing?

The change will take place from 1st December 2016

What is not changing?

If you already order repeat prescriptions directly from your GP practice you can continue to do so.

Pharmacies that collect prescriptions from us can continue to do so.

Pharmacies that deliver medications and other items to you can still do so.

You will continue to have free choice over which pharmacy dispenses your medication.

Ways to order repeat prescriptions?

If you need to request a repeat prescription you can only do this by one of the following ways:-

  • Order online
  • Via telephone - 01900 705751
  • By visiting the surgery and leaving your prescription with us

The easiest, securest and fastest way to order your repeat prescription is online, please ask our receptionist or visit our website for more information on this.

How do I get more help understanding this change?

We are aware that there are some patients who will need additional support and we will ensure that we accommodate the needs of these patients.  We are currently compiling a list of patients who may be unable to order their own medication.  If you feel you need support ordering your repeat prescription or you know someone who might need help, please contact our prescriptions team who will be happy to help.



Published: Nov 22, 2016

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CQC - See our reports

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