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Online Services
Learn more about our online services
NHS app
The NHS app is a simple and secure way to manage your NHS services online. You can use the app on your smartphone or tablet, or access your NHS account through the NHS website.
Depending on the services you wish to view, you may be able to:
- Complete a triage form using the link
- Book and manage GP appointments
- Order repeat prescriptions
- View test results and parts of your GP health record
- View messages and documents from the surgery
- View hospital appointments and referrals
- Access NHS 111 and trusted NHS health information
- Manage healthcare for someone else using family and carer access (Proxy Access).
Find out more about the NHS app
Requesting access to historic medical records
The NHS app may allow you to view parts of your GP health record. If you would like to request access to historic information in your medical record, this requires a separate application.
To request historic online access, you will need to visit the surgery in person:
- Complete our Application for Historic Records Access form, available from our leaflet display in the waiting area or from the Reception desk.
- Provide two forms of identification so that our team can verify your identity. This must include:
- One form of photographic identification
- One proof of address
Once your application has been received, our team will review the request. Historic record access may require a clinician to review the records before access is granted. This is to ensure that the information is appropriate to make available online and that your privacy and safety are protected.
Please speak to Reception if you require an Application for Historic Records Access form or have any questions about requesting access to your historic medical records.
Family and carer access (proxy access)
Proxy Access allows you to use your own NHS App to access certain NHS services on behalf of another person, such as a child, family member or someone you care for.
How to request Proxy Access- You and your Proxy user must visit the surgery in person to set up.
You will need to:
- Complete our Request for Proxy Access form, available in our leaflet display in the waiting room or asking at our Reception desk in the surgery.
- Provide two forms of identification so our team can verify your identity. This must include one photographic ID and one proof of address, valid and in date or within the last 3 months
Our team will review the request, verify the ID and process your request. In some cases this does need to be reviewed by a clinician before access is granted.
Please do not use another person's NHS login details. Proxy access must be set up through the surgery to ensure patient information remains secure.
Find out more about family and carer access
Need help with the NHS app?
For help downloading, setting up or using the NHS app, visit the NHS website:
The NHS app is regularly updated with new features and improvements. You can find the latest information and updates here:
Please speak to our reception team if you need help with NHS app access or proxy access.