Unexpected Prescription Line Problems for Boots Patients

 

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We would like to make sure that all patients that have left a message to request a repeat prescription to be collected at Boots know that we have encountered some IT issues with our message system.

If you have left a message during the timeframe of Tuesday 13th June 2023 and Tuesday 20th June 2023, pressing option 5 to nominate Boots for your order, we ask that you call back on 01900 705751 and leave us your message again.

We have received some messages through but IT have advised that to ensure no order is missed to ask our patients to re order. We will of course check if this has already been received and actioned.

We can only apologies for the issue and please be reassured that orders to all other Pharmacies have not been affected. It is only the route to option 5(Boots). The issue is now fully resolved.

Thank you for your understanding

Published: Jun 22, 2023